Question 1

Where do your products ship from?

Accepted Answer

Our products ship from a mix of U.S. and international warehouses, depending on the item. Items that ship from the U.S. are clearly marked under Arrives Quickly (U.S. Shipping). International items may take longer, but are chosen for quality and reliability.

Question 2

How long does shipping take?

Accepted Answer

Shipping times vary by product:
 • U.S. shipping: typically 5–10 business days
 • International shipping: typically 10–25 business days
Each product page includes the most accurate estimate available. We’d rather be honest than overpromise.

Question 3

Why does shipping sometimes take longer?

Accepted Answer

Some of our items are produced or fulfilled internationally to maintain quality and affordability. This allows us to offer unique products without inflated pricing, while still being transparent about timelines.

Question 4

Will I receive tracking information?

Accepted Answer

Yes. Once your order ships, you’ll receive tracking information by email so you can follow its progress.

Question 5

What if my order arrives damaged or incorrect?

Accepted Answer

If something arrives damaged, defective, or incorrect, please contact us (support@laneyhouse.com ((support@laneyhouse.com)and we’ll make it right. We handle issues with care and fairness — no automated runaround.

Question 6

Do you accept returns?

Accepted Answer

Yes. We accept returns on all items. If you’re not satisfied with your purchase, you may request a return by contacting us (support@laneyhouse.com) ((support@laneyhouse.com))within 14 days of receiving your order.

Items must be unused and in their original condition and packaging to qualify for a refund, unless the item arrives damaged or defective.

Return shipping is the responsibility of the buyer. We ask that returned items are shipped back safely and with tracking when possible. This helps us keep pricing fair and avoids building return costs into every item.

You must contact us within 14 days of delivery to initiate a return.
Once approved, the allowable return window may vary depending on the item and supplier.

Some products are eligible for returns for up to 90 days, and we’ll always honor the most reasonable option available when possible. If you’re unsure about a specific item, feel free to ask before purchasing.

Return eligibility timelines may vary by product. Contacting us within 14 days ensures we can honor the most flexible return option available.

Question 7

Are these items dropshipped?

Accepted Answer

Some items are fulfilled through partner suppliers, yes — but curation and accountability are the difference. We don’t list random products. Every item is selected intentionally, tested when possible, and offered because it fits the Laney House ethos.

Question 8

Why should I buy from Laney House instead of a big marketplace?

Accepted Answer

Because you’re not just buying an object — you’re buying from a shop that values:
 • thoughtful curation
 • honest pricing
 • transparent communication
 • respect for readers and writers
No fake urgency. No pressure tactics. No mystery fees.

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